Our current turn around time to package and ship your orders is 1-3 business days, and up to 4-6 business days during sales, re stocks and new product launches. All orders are shipped from our studio located in Jackson, Mississippi. You will receive an email notification with tracking once your package ships. While we do all we can to make sure your order is delivered on time Providence cannot be held responsible for shipping delays due to severe weather, USPS service delays, etc.

Shipping protection covers lost or damaged packages. Please contact us at info@providenceartreserve.com
if you need to file a claim.

*Shipping protection does not cover return to sender packages. If an order is returned by USPS, the customer will be charged an additional shipping fee.

If an order does not have shipping protection, we are unable to refund or replace the order.

Every order is custom made. For that reason all sales are final, and all orders are ineligible for cancellations, refunds, returns, or exchanges.

Damaged Orders

Fortunately, this is very rare! If your artwork arrives damaged or appears in any way incorrect (including quality concerns with the artwork or framing), we will be happy to assist with an artwork repair or replacement. Please contact us via form or email within 7 days of your order's delivery date to notify us of your concern.

It is necessary to have photographs of the entire artwork and the original packaging in order to file any required damage claims and assist with a prompt repair or replacement.

Please retain the artwork and the original packaging until an appropriate repair or replacement is confirmed.